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Hello and Welcome to TheStep.com Home of the Original Step.
We are the company that created the Original Step in 1989 and have provided it to health clubs, fitness facilities and individuals in the US, Canada and around the world for over 31 years.
We have added new products and made several improvements over the last 31 years. We believe that our Original Step with our new Universal Risers and our Step Fitness Weights are our best products ever!
Our Steps, Blocks, Weights and Collars are all Made in the USA. Please call or email us with any questions or for a freight quote.
Thank you for making the Original Step the number one fitness step in the world.
Warranty:
Step Fitness & Recreation, Inc. warrants all products to be free from all defects in material and workmanship for a period of one year from the date of shipment.
RETURN POLICY: Step Fitness & Recreation will issue an equipment order credit to your account MINUS the shipping cost of returned items. We will issue a call tag to return the unused equipment.
Frequent Asked Questions:
Q. Are you really the Original Step?
A. Yes, we are indeed the Original Step, Created in 1989, Designed, Engineered and Made right here in America.
Q. What is a "Universal Riser" And how is it different from the Standard Block?
A. The Universal Riser allows the Step to function in many other ways than just a surface to step on. For example, it turns the Step into a Incline bench.
Q. I'm trying to repair an older Step? Do you sell replacement grommets?
A. We do not sell replacement grommets. We have found that replacing the grommets compromises the integrity of the Step. An older Step who's grommets have been compromised should be replaced. If you have any issues within the warranty period please do not hesitate to contact us.
Q. Are your products truly Made in the United States of America?
A. Yes, Our Steps, Blocks, Weights and Collars are Proudly made in the United States. Our Dumbbell Bars, and Barbell bars are currently the only products that we sell that are not made in the USA, and we are still looking for a domestic source for them.
Shipping: please allow 1 week for product to ship from the order date. We will email updated tracking information to you when it ships. Thank you for your patience!
Contact Information:
EFFECTIVE MARCH 31, 2021 OUR NEW CONTACT INFORMATION IS:
470.955.6168
115 MILL STREET, SUITE A
WOODSTOCK, GA 30188
HEADQUARTERS:
Woodstock, Georgia USA
HOURS
Mon-Fri 9:00 AM - 5:00 PM EST
US & Canadian Clubs, Instructors & Consumers:
louiseirwin@thestep.us
470.955.6168
International Clubs and Retailers:
louiseirwin@thestep.us
470.955.6168
Mailing Address:
Step Fitness & Recreation, Inc.
115 Mill Street, Suite A
Woodstock, GA 30188 USA
Warranty:
Step Fitness & Recreation, Inc. warrants all products to be free from all defects in material and workmanship for a period of one year from the date of shipment.
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